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February 19, 2024

Navigating Essex Sexual Health Service: Your Questions Answered

What Happens When I First Contact Essex Sexual Health Services?

Upon contacting Essex sexual health for the first time, you’ll be connected to the Navigation Hub team. This team is your initial point of contact and plays a crucial role in directing your call. They approach every conversation with empathy, efficiency, and utmost confidentiality. Rest assured, they’ve heard a wide range of requests and concerns multiple times a day, so there’s no question too small or problem too big for them to handle.

How Does the Navigation Hub Team Assist with Contraception Inquiries?

If your call is about contraception, the team will ask specific questions to understand your current method or any recent unprotected sex to assess the risk of pregnancy. This information is vital in discussing emergency contraception options if needed. Depending on your knowledge and preference, they can arrange a contraceptive assessment with a nurse or book the desired method for you. Remember, many methods can also be booked online via our Personal Health Record here, and the Hub is always there for ongoing support, be it issues with the current method, questions, or resupply.

What If My Concern Is Related to Sexual Health?

For sexual health concerns, the team will inquire about any potential symptoms. They’re trained to triage these symptoms and suggest the appropriate solution, which might be a home testing kit, a callback from a clinician, or an appointment at a clinic. The online Personal Health Record triage tool is also available for these services. However, if you prefer speaking to someone or can’t find answers online, the Navigation Hub is there to assist.

What Should I Expect at My Appointment?

When booking an appointment, the Hub will confirm the clinic location and provide necessary details like directions and parking. Punctuality is key to ensure the clinic runs smoothly. Essex Sexual Health Service prides itself on providing a friendly and inclusive environment, acknowledging the importance of diversity and equality. We understand that visiting a sexual health service can be daunting, so if it makes you feel more comfortable, you’re welcome to bring a friend. However, for the initial consultation, we recommend you attend alone. This ensures privacy and a focused environment for discussing personal health matters.

How Are Appointments Conducted at the Clinic?

At the clinic, the welcoming staff will guide you through the process. Not all visits require an examination by a nurse; for instance, if you’re symptom-free and want a test for peace of mind, a support worker can assist with blood samples and guide you in providing your own urine sample or vaginal swab. If you have symptoms, a nurse will conduct a full assessment and answer any questions you might have.

How Will I Receive My Results?

The clinic staff will inform you about the results process – the timeframe and the discreet manner in which you’ll receive them. For any queries regarding results, there’s a dedicated results management team available from 9 am to 5 pm, Monday to Friday.

How Do I Access Free Condoms Through the EC-Card Scheme?

Accessing free condoms is easy and confidential through the Essex eC-Card Scheme. This initiative is designed to promote safe sexual practices by providing free condoms to 16 – 25 year olds. To get your condoms, first, you need to register for an EC-Card which is easy to do by downloading our free app. Alternatively, you can do this by visiting any participating location, which might include local clinics, pharmacies, or youth centres. If you are under 16 and would like to get registered for the eC-Card app, please arrange an appointment at one of our clinics and our team will be able to assist you in doing so. This service is discreet, and your privacy is always respected. The eC-Card Scheme is not only about providing free condoms; it’s also an opportunity to receive valuable advice on safe sex, relationships, and general sexual health. For more information on where to find your nearest registration and pickup point, visit Essex Sexual Health Service website or contact the Navigation Hub team.

Remember, Essex Sexual Health Services is committed to providing a safe, confidential, and supportive environment for all your sexual health needs. Our team is here to guide you every step of the way, ensuring you receive the care and information you need. For further information please visit out website:

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